Southern Water Contact Number

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Contact Southern Water for:

Please use the Southern Water telephone number provided if you need to tell them you're moving, to update your personal information, request a new payment card, set up Direct Debit, apply for a water meter, submit a meter reading, notify change of tenant for agents/landlords or request a copy of your bill. If you call the Southern Water customer telephone number outside of office hours (8am to 8pm, Monday to Friday, 8am to 5pm on Saturdays, closed on Sundays and Bank Holidays), there is an automated telephone service available 24 hours a day, seven days a week which allows you to pay your bills, change address, set up a Direct Debit and a number of other simple customer service functions. The technical support team can be reached using the same contact telephone number and are available 24 hours a day for emergencies, but from 8am to 7pm, Monday to Friday, 9am to 1pm on Saturdays for non emergency queries.

Review of Southern Water

Southern Water supply 551 million litres of drinking water every day from their water treatment works along 13,700 kilometres of water mains to the end customers. The majority of the water supplied by Southern Water comes from underground aquifer sources, with the remainder from rivers and storage reservoirs. At the same time they treat and recycle 800 million litres of wastewater per day using 370 treatment works.

Today Southern Water is owned by a consortium made up of pension and infrastructure funds called Greensands Investments Limited and the area they look after covers around 4,450 sq km, including parts of East Kent, through parts of Sussex, to Hampshire and the Isle of Wight. Having the backing of huge pension and infrastructure funds has allowed Southern Water to invest heavily in both their infrastructure and their customer service. The automated system that Southern Water uses outside of hours is second to none, allowing customers to pay bills, change address, set up direct debits and in fact take care of most customer service issues 24 hours a day. However, if you need to speak to an advisor, lines are open till 8pm most days. When you call the Southern Water telephone number you will be presented with a clear and concise menu to ensure you get through to the correct department as soon as possible.

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